TERMS AND CONDITIONS

MISSION

OUR MISSION IS TO PROVIDE PRODUCT EXCELLENCE, IN-DEPTH PRODUCT INFORMATION CONCERNING THE TOBACCO INDUSTRY INCLUDING CIGARS, TOBACCOS, PIPES AND OTHER TOBACCO PRODUCTS AS WELL AS CUSTOMER SATISFACTION.

PRIVACY STATEMENT

YOUR PRIVACY IS VERY IMPORTANT TO US.

WE WILL NEVER SHARE ANY OF YOUR PERSONAL INFORMATION WITH ANYONE WHATSOEVER.

RETURN POLICY

ONCE THE PRODUCTS LEAVE THE SHOP, THERE SHALL BE NO REFUND OR EXCHANGE ON ANY TOBACCO PRODUCT.

ANY FAULTY ELECTRONIC GOODS COVERED BY WARRANTY MUST BE ACCOMPANIED BY ORIGINAL PROOF OF PURCHASE (INVOICE SLIP), AND IN ORIGINAL PACKAGING.

LEGAL DISCLAIMER

WE CANNOT, BY LAW, SELL TOBACCO PRODUCTS TO ANYONE UNDER THE AGE OF 18 YEARS. YE OLDE TOBACCO HOUSE WILL NOT BE HELD LIABLE FOR ANY PERSON WHO HAVE PROVIDED INCORRECT INFORMATION, AND AS A RESULT, RECEIVED PRODUCTS SOLD BY YE OLDE TOBACCO HOUSE.

ORDERS AND PAYMENT

WE RESERVE THE RIGHT TO CANCEL ANY ORDERS OF WHICH PAYMENT WAS NOT RECEIVED, SUSPECTED OF FRAUD OR DUE TO UNFORESEEN CIRCUMSTANCES.

WE WILL DO OUR UTMOST BEST TO FULFILL ORDERS PAID FOR AS SOON AS REASONABLY POSSIBLE.

SHOULD A SPECIFIC PRODUCT NOT BE AVAILABLE IMMEDIATELY, AN ALTERNATIVE WILL BE SUGGESTED, AND UPON THE CUSTOMER'S APPROVAL THE ORDER WILL BE ADJUSTED ACCORDINGLY.

IF NO ALTERNATIVE IS AVAILABLE, THE EXACT PRODUCT CAN BE SOURCED GIVEN 7 DAYS. 

IF THE EXACT PRODUCT CAN STILL NOT BE SOURCED A REFUND WILL BE MADE TO THE CUSTOMER WITHIN 3 TO 4 WORKING DAYS.